🐾 Pawprints Vetcare Limited
Effective Date: 15 June 2025
Last Updated: 15 June 2025
At Pawprints Vetcare Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).
📍 1. Who We Are
We are Pawprints Vetcare Limited, a mobile veterinary service based in Haslemere, offering in-home and mobile veterinary care, including compassionate euthanasia services.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
- Data Controller: Pawprints Vetcare Limited
- 📧 Email: info@pawprintsvetcare.com
- 📞 Phone: 07860 167063
📝 2. What Information We Collect
We may collect and process the following personal data:
- Full name
- Email address
- Phone number
- Home address (for mobile appointments)
- Pet’s name, species, breed, age, and medical history
- Payment information (where applicable)
- Any communication you have with us
🛠️ 3. How We Use Your Data
Your information may be used for:
- Scheduling and providing veterinary services
- Communicating about appointments and follow-ups
- Maintaining medical records and legal compliance
- Processing payments
- Sending updates or service reminders (with your consent)
🔐 4. How We Store and Protect Your Data
We are committed to safeguarding your information through:
- Secure, password-protected digital records
- Locked storage for any physical records
- No card details stored unless legally required
- Limited access to authorized personnel only
🔄 5. Sharing Your Data
We do not sell or share your data for marketing purposes.
We may share data with:
- Referral clinics or veterinary specialists (with your consent)
- GDPR-compliant payment processors or booking systems
- Legal authorities if required by law
🗃️ 6. How Long We Keep Your Data
Your data is retained only as long as necessary for medical, legal, or business needs. Veterinary records are typically kept for 7 years after your last appointment unless you request otherwise.
✅ 7. Your Rights
Under the UK GDPR, you have the right to:
- Access your data
- Correct any inaccurate information
- Request data erasure (in specific cases)
- Object to or restrict data use
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us.
🍪 8. Cookies
Our website may use cookies to enhance your experience. Cookies are small files stored on your device to help us analyze website usage. You can disable cookies via your browser settings.
🔄 9. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on our website and become effective upon posting.
📬 Contact Us
If you have any questions or concerns, please reach out:
Pawprints Vetcare Limited
Nightingale House
46-48 East Street
Epsom, KT17 1HQ
📧 info@pawprintsvetcare.com
📞 07860 167063
🌐 www.pawprintsvetcare.com